Refund Policy
At Caraway Ventures Integrated Nig. Ltd, we are committed to providing high-quality services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for services provided through our website (https://carawayventures.com).
1. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The service purchased was not delivered as agreed or was significantly different from the description.
- A cancellation request is made within the allowed timeframe for the specific service.
- Errors or double payments due to technical issues on our platform.
Refunds will not be granted for:
- Completed services that have been fully rendered as agreed.
- Change of mind after the service has commenced.
- Delays or issues caused by factors beyond our control (e.g., government approvals, third-party dependencies).
2. Requesting a Refund
To request a refund, customers must follow these steps:
- Send an email to [email protected] with the subject line “Refund Request.”
- Provide details of the service purchased, including the date, amount paid, and reason for the refund request.
- Attach any supporting documents (e.g., payment receipts, service agreements, or correspondence).
All refund requests must be made within 7 days of the service delivery or purchase date.
3. Processing Time & Refund Method
- Refund requests will be reviewed within 5-10 business days from the date of submission.
- Approved refunds will be processed using the original payment method.
- Depending on the payment provider, it may take an additional 5-15 business days for the refund to reflect in your account.
4. Partial Refunds
In certain cases, we may approve a partial refund if some aspects of the service have been rendered, but a portion remains incomplete or unsatisfactory.
5. Service-Specific Refund Policies
Some of our services may have unique refund conditions:
- Consultancy & Advisory Services: Once a consultation session has been conducted, no refunds will be issued.
- Construction & Material Supply Services: Refund eligibility depends on the stage of project execution. Deposits made for custom orders are non-refundable.
- Digital or Virtual Design Services: If work has commenced on architectural designs or virtual models, refunds will only be granted for unexecuted portions.
For service-specific policies, please refer to the respective service agreements provided at the time of purchase.
6. Changes to the Refund Policy
Caraway Ventures Integrated Nig. Ltd reserves the right to update this Refund Policy at any time. Any changes will be reflected on this page with the “Last Updated” date.
7. Contact Information
If you have any questions regarding our Refund Policy, please contact us at:
Caraway Ventures Integrated Nig. Ltd
Plot 721/722, Muhammad Indimi Way, Maiduguri,
Borno State, Nigeria
Email: [email protected]
Phone: +234 803 329 0315
By using our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.